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AuthorSearch Results
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July 18, 2024 at 12:19 pm #121074
In reply to: Published template missing CSS
neo
Customer SupportLEAD SUPPORTit seems that all content is loading from
https://companyweb-0bb890cb82168f37-endpoint.azureedge.net/blobcompanywebe2075e6293/
as that is where the urls in the content are pointing to.
and not from
https://company-website.azurewebsites.net/
So your browser (any browser) is blocking cross-origin requests.
Make sure all urls in the database are pointing to the correct address.
which is https://company-website.azurewebsites.net/
There is nothing we can do about browser security and blocking cross domain loading of content
You can look in the browser developer tools error console and you will see all errors. if you do not know how to find the developer tools please google on how these work for the browser you are using.
Contact your hoster as they might know how to fix this
there are tools such as search and replace from interconnect https://github.com/interconnectit/Search-Replace-DB
But you have to know what you are doing!!!
November 28, 2023 at 10:40 am #120052In reply to: Maps not working when setup
neo
Customer SupportLEAD SUPPORTAccording to the google error in your contact page you did not setup the maps api key correctly. This is not something we can do for you as we do not have access to you gmap api key and billings account.
The call does not show the key which should be the normal call to gmap. You are calling it different.
PHP1Cross-Origin-aanvraag geblokkeerd: de Same Origin Policy staat het lezen van de externe bron op https://maps.googleapis.com/maps/api/mapsjs/gen_204?csp_test=true niet toe. (Reden: CORS-aanvraag is niet gelukt). Statuscode: (null).Unfortunately i can not assist you on this. You need to create a gmap api key, setup billings at google, assign the key to your domain and add the gmap key in the WordPress->Appearance -> Customizer ▸ General Options Google Maps Api key field.
If done all correctly it will work.
To me it looks like you did not create a key and or added it to the settings in the theme customizer.
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This reply was modified 2 years, 6 months ago by
neo.
November 6, 2021 at 10:40 am #115543In reply to: Issues downloading files such as .zip or .rar
neo
Customer SupportLEAD SUPPORTI think it is because all your urls are using http instead of https. Browsers consider that as insecure if your website is https/
change the links in your download page and zip files urls to https instead of http and try again.
This is not related to the theme but caused by crossdomain linking by mixing up https and http links.
December 22, 2020 at 6:29 pm #112736neo
Customer SupportLEAD SUPPORTbrowsers do not allow it and the url to the font is incorrect.
https://static.skalisty.pl/themes/rttheme19/css/fontello/font/fontello.woff2?77850422
should be
https://static.skalisty.pl/wp-content/themes/rttheme19/css/fontello/font/fontello.woff2?77850422
But even then it will not show the font.
This is not theme related.
Make sure the url to the font is correct as that will solve the issue. browsers do not allow cross domain loading of font files.
neo
Customer SupportLEAD SUPPORTHi
you changed from https://codyou.com/ to https://www.codyou.com/
In short you did a wrong website move and the icons are loading from https://codyou.com/ browsers do not allow cross domain loading of files.
Pls do a correct move http://support-rt.com/forums/topic/tutorial-how-to-move-your-demo-test-wordpress-site-to-another-domain/
Best regards,
Neo
Theme supportFebruary 18, 2018 at 3:55 pm #96523neo
Customer SupportLEAD SUPPORTYes as said in the tutorial that is also a move (urls are not the same). It is explained in the how to move a website. The urls are not the same which means that you are cross domain loading images on a https website…. that wont work. https will prevent such.
I have no fix other then to replace the urls by the suggested script. Maybe the developer has another solution as i dont. I will ask him when i speak to him. But running that script only takes about max 5 minutes of your time. But before you start on such make a complete backup of your website including the database
then run the replace for
https://i1.wp.com/samuiluxurycollection.com/ to https://samuiluxurycollection.com/
so all correct urls are build
then run it again for to see if there is any left or missed.
https://i1.wp.com/samuiluxurycollection.com to https://samuiluxurycollection.com
Note : There is a difference between the two replace actions.
Best regards,
Neo
Theme supportJanuary 30, 2017 at 11:11 am #88629In reply to: theme hacked
neo
Customer SupportLEAD SUPPORTHi
Are you talking about missing icons that looks like chinese characters? Then please search the forum for cross+domain and make sure you change the website urls correctly.
Sites get hacked over plugins and wordpress and themes when they are not updated. If your website is hacked you need to secure your website again and clean it completely t following this tutorial. http://support-rt.com/forums/topic/recover-from-a-hacked-website/ There is no way to tell how they got in unless you visit specific blogs on your code that has been inserted in the website. There is nothing we can do for you about this unfortunately for which i apologize. Cleaning a website and keeping it up to date and secure it is something you need todo.
Best regards,
Neo
Theme supportSeptember 16, 2016 at 9:47 am #85517In reply to: Content box with Icon – no icons appearing
neo
Customer SupportLEAD SUPPORTHi
Can you add a url to the problem page when posting a issue so we can inspect the page? http://support-rt.com/forums/topic/creating-a-thread-reporting-a-issue-include-a-url/
I acn only suggest this for now. http://support-rt.com/forums/search/cross+domain/
Please walk through the above link and you will probably find the solution to your question if you have mixed up http://www.yourdomain.com and yourdomain.com (without www)
Best regards,
Neo
Theme supportAugust 4, 2016 at 5:28 am #84494In reply to: Not working with IE
neo
Customer SupportLEAD SUPPORTHi
Without a url how can we see your issue? Can you please add a url? http://support-rt.com/forums/topic/creating-a-thread-reporting-a-issue-include-a-url/
If icons are not loading you probable change the url from www to without www or vice versa. You are cross domain loading icons and browsers dont like that. There are several threads on this in our forum. Checkout this url and follow the instructions to change the htaccess http://support-rt.com/forums/search/cross+domain/
Best regards,
Neo
Theme supportJuly 5, 2016 at 4:54 pm #83791In reply to: Images Not Displaying Since Last Update
neo
Customer SupportLEAD SUPPORTHi
This is not a know issue. Can you add a url to the pages concerned?
Thank you
Maybe you are referring to this
http://support-rt.com/forums/search/cross+domain/
Best regards,
Neo
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This reply was modified 2 years, 6 months ago by
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