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December 14, 2015 at 9:41 am #78181
In reply to: Icons don't download
neo
Customer SupportLEAD SUPPORTIcons dont load crossdomain. its browser related. When your website host had done a proper job your www would have been redirected to without www. I dont understand why anybody wants to use www and without www as www is a subdomain. Ask your host to adjust the a record so www gets redirected to without www. or if you insist using both adjust your htaccess and make cross domain loading of icons possible. It is not theme related but hosting (dns a-record) and browser related.
you can find the fix by searching the forum threads for cross domain loading of icons
http://support-rt.com/forums/search/cross+domain/
http://support-rt.com/forums/topic/relative-vs-absolute-link/
Best regards,
Neo
Theme supportOctober 15, 2015 at 5:52 am #76044In reply to: Icon Error
neo
Customer SupportLEAD SUPPORTHi
i dont see a error except when i call your website without www.
This means you have not setup your server correctly.
You can find the answer here http://support-rt.com/forums/search/cross+domain/ or ask your domain regsitrar or hoster to correct the a record to route without www to with www.
Its a domainr setup related problem not theme related.
Best regards,
Neo
Theme supportSeptember 21, 2015 at 9:17 am #75103In reply to: Icons disappearing from site
neo
Customer SupportLEAD SUPPORTHi
if the url is changed then that is a move. You are loading the icons in this website http://geniusmap.org/ from as you changed the url of the website or dns or whatever you did to get the http://maestro-cc.com/sites/gmap/ link to http://geniusmap.org/
http://maestro-cc.com/sites/gmap/wp-content/themes/rttheme18/css/fontello/css/fontello.css
All your links in that website are still pointing to http://maestro-cc.com/sites/gmap/
Which is not ok for SEO. You should consider and move your domain the correct way by following my tutorial. So that all url’s are point to the correct website.
Browsers do not like crossdomain loading files because of security issues and that is why the icons dont show. You can change your htaccess to allow that
http://support-rt.com/forums/topic/relative-vs-absolute-link/
http://support-rt.com/forums/search/cross+domain/
But i urgh you do move your website correctly so that all urls are poiting to the correct website as they now do not. I wonder why you want to keep this alive http://maestro-cc.com/sites/gmap/ if the website is and should be running here http://geniusmap.org/
Unfortunately we cant assist you on this as we dont provide such service. You can follow our thread as given before to do a correct move as a url change or a redirect is in fact a move of a website for the browser visiting it.
http://support-rt.com/forums/topic/tutorial-how-to-move-your-demo-test-wordpress/
Before you start adjusting or moving the website into its correct location do a full server backup in case anything goes wrong.
Best regards,
Neo
Theme supportAugust 19, 2015 at 6:21 am #74104In reply to: Icons doesn't show
neo
Customer SupportLEAD SUPPORTHi
your url for loading the icons does not match the website url
http://koeppelag.ch/wp-content/themes/rttheme19/css/fontello/css/fontello.css
http://koeppelag.ch.antiqua.sui-inter.net/kontakt/
You can find the answer here
http://support-rt.com/forums/search/cross+domain/
or do a correct website move
http://support-rt.com/forums/topic/tutorial-how-to-move-your-demo-test-wordpress/
Best regards,
Neo
Theme supportJuly 16, 2015 at 9:38 am #73001In reply to: My Social Icons have disappeared
neo
Customer SupportLEAD SUPPORTHi
You are loading the icons from a subdomain called www. apparently you changed the domain name.
Its all documented in many forum threads
http://support-rt.com/forums/search/cross+domain/
Best regards,
Neo
Theme supportJuly 8, 2015 at 4:46 am #72785In reply to: Slider arrows appearing as boxes on some browsers
neo
Customer SupportLEAD SUPPORTHi
Search the forum for cross domain and apply the fix supllied in the htacccess
Are you calling your website without http://www.? Or did you move the website?
http://support-rt.com/forums/search/cross+domain/page/2/
http://support-rt.com/forums/topic/most-icons-missing-with-alternative-domain-on-same-server/
We tested this now on mac, windows 5 pcs and they all show correctly in any browser,
Best regards, Neo
July 1, 2015 at 7:42 am #72559In reply to: Fontello icons not always visible
neo
Customer SupportLEAD SUPPORTHi
try
http://support-rt.com/forums/search/cross+domain/
Icons either load or they dont load. There is no in between unless you are able to call your url with and without the www.
Btw i dont see any issue in your website in any of my browsers. Since you did not state what browser, what version, what os, what page.. its hard to test and recreate.
Best regards,
Neo
Theme supportMay 31, 2015 at 12:38 pm #71523In reply to: Missing Icons after WordPress 4.2.2 Update
neo
Customer SupportLEAD SUPPORTHi
Since no url is included try this :
http://support-rt.com/forums/search/cross+domain/
Please, as per forum rules, add a url to the problem page in your website when you post a issue. This way you speed up the support and we can see your issue.
http://support-rt.com/forums/topic/creating-a-thread-reporting-a-issue-include-a-url/
See the sidebar in this thread as all forum rules are listed in there

Thank you
Best regards,
Neo
Theme supportMay 26, 2015 at 8:59 am #71237In reply to: Icons don't work and I don't know why
neo
Customer SupportLEAD SUPPORTHi
because you changed the url from http://kacius.fr/ to http://www.kacius.fr/
the problem is browser related as they dont allow cross domain loading.
If you changed the website from http:\\ to http:\\www. then you should do a correct move
http://support-rt.com/forums/topic/tutorial-how-to-move-your-demo-test-wordpress/
or change your htaccess. The latter is explained in one of the threads one the search link.
You can search the forum for a solution.
http://support-rt.com/forums/search/cross+domain/
Or ask your hoster to redirect http://www to http://
www is subdomain and old fasion nobody uses that anymore.
Best regards,
Neo
Theme supportMay 22, 2015 at 2:08 pm #71149In reply to: Firefox icons problem
neo
Customer SupportLEAD SUPPORTHi
You changed the url of the website? As you installed the website on http://expert-granules.com and you are now calling it from http://www.expert-granules.com
The fix can be found here
http://support-rt.com/forums/search/cross+domain/
or redirect www. to without www.
Best regards,
Neo
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