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AuthorSearch Results
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May 16, 2016 at 6:52 am #82412
neo
Customer SupportLEAD SUPPORTHi
Can you add urls to the pages and provide wp-admin logins?
http://support-rt.com/forums/topic/creating-a-thread-reporting-a-issue-include-a-url/
To reply in private mode checkout this image. It will explain howto do so.

If icons dont appear you have altered the website url and are crossloading woff files
http://support-rt.com/forums/search/cross+domain/
You can edit the social icons in the widget.
I need a url to see your issue with the contact widget.
Best regards,
Neo
Theme supportMay 9, 2016 at 2:14 pm #82199In reply to: Icon´s not showing
neo
Customer SupportLEAD SUPPORTHi
Try to search the forum for “cross domain” it will provide you the solution to your problem. You should have used the duplicator plugin to move your website. If you still can do so please do.
Best regards,
Neo
Theme supportApril 30, 2016 at 4:24 pm #81943In reply to: Icons not displayed
neo
Customer SupportLEAD SUPPORTHi
Did you change the website url? www. to none www. or vice versa?
http://support-rt.com/forums/topic/creating-a-thread-reporting-a-issue-include-a-url/
http://support-rt.com/forums/search/cross+domain/
Best regards,
Neo
Theme supportMarch 17, 2016 at 6:27 am #80676In reply to: White space in homepage
neo
Customer SupportLEAD SUPPORTHi
What happens if you remove the layer slider from the header? Did you set a min-height in the layer slider?
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There is another issue. Your domain has been changed to www when you build your website without. The icons are not showing in www in some browsers as they dont allow cross domain loading.
Either move your website correctly following this tutorial
http://support-rt.com/forums/topic/tutorial-how-to-move-your-demo-test-wordpress/
Or change the htaccess.
http://support-rt.com/forums/topic/relative-vs-absolute-link/
http://support-rt.com/forums/search/cross+domain/
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Can you add wp-admin logins please? In the mean time i will forward this to the developer to take a look at.
To reply in private mode checkout this image. It will explain howto do so.

Best regards,
Neo
Theme supportMarch 12, 2016 at 7:07 am #80558In reply to: rt-15 mobile slider
neo
Customer SupportLEAD SUPPORTHi
Did you do a website move?
http://i0.wp.com/cantoconstruction.com/wp-content/uploads/2011/01/house-banner-1.jpg
Was your website build somewere else?
The url should be this.
http://cantoconstruction.com/wp-content/uploads/2011/01/house-banner-1.jpg
Our resizing script can not resize cross domain.
This is a different url http://i0.wp.com/ then http://cantoconstruction.com/

What happens if you reupload the images? do they get the correct url? And does it still happen then
What happens if you turn off all plugins?
http://support-rt.com/forums/topic/steps-to-take-before-posting-a-thread/
Best regards,
Neo
Theme supportMarch 11, 2016 at 10:14 am #80543neo
Customer SupportLEAD SUPPORTHi Andy
The images are not resized as your are loading a image from http://54.255.115.250 on this server http://52.76.180.8/ and because of security reasons the image resize script does not resize cross domain.
It looks to me that you did not move the website using the duplicator plugin.
Please do a correct move and use that plugin following our tutorial http://support-rt.com/forums/topic/tutorial-how-to-move-your-demo-test-wordpress/ and make sure the urls match where the images are loaded from.
Best regards,
Neo
Theme supportFebruary 19, 2016 at 4:57 pm #79936neo
Customer SupportLEAD SUPPORTHi
You are crossdomain loading icons. You have build your website without www. and you changed it to www.
You either need todo a correct website move using duplicator (see our forum tutorial section) or change the htaccess to allow crossdomain loading of woff files.
http://support-rt.com/forums/topic/tutorial-how-to-move-your-demo-test-wordpress/
http://support-rt.com/forums/search/cross+domain/
http://support-rt.com/forums/topic/icons-disappeared/
Best regards,
Neo
Theme supportJanuary 31, 2016 at 5:31 pm #79380In reply to: Lost icons
neo
Customer SupportLEAD SUPPORTHi
All answers on how to fix this have been given to you (even the other way to fix this). Please reread my previous answer. You either change the htaccess and enable cross domain loading of woff files or you do a correct website move.
This is beyond the forum support we can provide as it is caused by a website move.
Best regards,
Neo
Theme supportJanuary 31, 2016 at 4:49 pm #79378In reply to: Lost icons
neo
Customer SupportLEAD SUPPORTHi
you changed from misla-bayern.de to http://www.misla-bayern.de That is a website move !
http://support-rt.com/forums/topic/tutorial-how-to-move-your-demo-test-wordpress/
If you dont want to move read this please
http://support-rt.com/forums/search/cross+domain/
http://support-rt.com/forums/topic/icons-disappeared/
Best regards,
Neo
Theme supportJanuary 7, 2016 at 3:48 pm #78812In reply to: icons disappeared
neo
Customer SupportLEAD SUPPORTHi
You are cross domain loading icons as you are adding www. and probably build your website in http://ama.bzh
Search the forum for cross domain loading or remove the www. subdomain prefix as that ios old fashion anyway and not used anymore world wide in modern websites.
http://support-rt.com/forums/search/cross+domain/
http://support-rt.com/forums/topic/relative-vs-absolute-link/
Or move your website the correct way to www.
http://support-rt.com/forums/topic/tutorial-how-to-move-your-demo-test-wordpress/
Best regards,
Neo
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